©2017 by Frontier IT Care

    1755 West Broadway, Vancouver BC | V6J 4S5 | Phone: (604) 739-8060

    Frontier IT Care’s managed service program is uniquely designed for small and medium businesses and organizations in Vancouver who already have a part-time employee or under-performing IT management plan in place and are looking for a more reliable solution for their computer and network services.

     

    Through our years of experience working with our local customers we have designed two programs that help our clients achieve a more stable and reliable computer network for their employees.

     

    By utilizing our industry-standard tools we manage our customer’s computers, servers and networks 24/7 which allows our clients to focus on their business and not have to worry about their computers or network.  In most cases we can perform the majority of required tasks remotely -reducing in reduced downtime.

    Frontier Essential IT Care

    Remote Monitoring, Management and Support (RMMS)

    Our clients pay a low monthly fee which includes remote monitoring of our client’s computers, servers, printers and network devices. Our remote tools allow our technicians to diagnose and perform the majority of issues remotely – this results in dramatically lower billable hours due to reduced travel time. It’s as if we are at your office instantly. When required our technicians can be dispatched to perform more in-depth repairs and services in-person at your office. Our RMMS clients get one-hour response “Front of the line” service from our support department.

    Included Services:

    • Unlimited Email support

    • Complete 24/7 network monitoring

    • Monthly status reports

    • Anti-Spam and Virus monitoring

    • Backup monitoring

     

    Services billed at a flat hourly rate:

    • End-user support (Helpdesk)

    • Onsite and Remote network, server, workstation support

    • Moves, adds, changes

    • Project planning

    • Upgrades and hardware changes

    • Capacity planning

    • After-hours support

    • Essential support program

     

    We also offer the following optional business services:

    • Vulnerability assessments

    • Managed Anti-Virus Software

    • Managed offsite backup in Canada: by custom quote

     

    Frontier Complete IT Care

    A complete Managed IT Department provided by Frontier IT Care.

    Our fully-managed IT service package include all services provided by our certified technicians. By taking a more proactive approach we can dramatically reduce the downtime of our client’s computers, servers and networks. Plus, by utilizing both remote tools and a one-hour on-site response time we can further reduce downtime.

    With an affordable monthly fee, you get the following services:

    • End-user support (Helpdesk)

    • Network, Server, Workstation Support (On-site and remote)

    • Moves, Additions, Changes

    • Capacity Planning

    • Remote Remediation

    • Group Policy Enforcement

    • Regular Server Maintenance

    • 24/7 Server Performance Monitoring

    • Workstation Availability Monitoring

    • Patch Management

    • License and Asset Management

    • Warranty Management and reporting

    • Quarterly Network Health Reports and Review

    • Vulnerability Assessment

    • Managed Anti-Virus

    • Managed Anti-Spam

    • Managed Backup

    • Managed Server Offsite Backup

    • Managed Audit

    Additional services billed at a flat hourly rate:

    • Project Planning

    • Upgrades and hardware changes

    A proactive approach to computer and network service and management

    MANAGED IT SERVICES